Annual Guest Pass Refund Policy
Annual Guest Pass
Non-refundable. For those individuals choosing to purchase an annual guest pass by paying for one
year in full, the pass is non-refundable with the
exception of the 30-day Opt Out Period.
Annual Guest Pass Transfers
Individual or family annual guest passholders may
transfer the pass to another individual or family.
If the individual or family receiving the annual
pass is a non-resident of the City of Keller, the
receiving party will be required to pay the
difference between the resident annual guest pass
fee and the non-resident annual pass fee. If a
non-resident annual passholder is transferring
their annual pass to a resident of the City of
Keller, there is no refund for the price
difference.
30-day Opt Out Period
All annual passholders have 30 days from the date
of purchase to request an annual pass refund. One
month, at the monthly rate, and a $60.00 service
charge will be deducted from the annual pass
refund amount at time of refund.
Annual Guest Pass Paid Monthly
For those individuals choosing the monthly payment
option, a 30-day written notice is required to
discontinue the Electronic Funds Transfer
deduction. The $60.00 service fee is
non-refundable. |
